The guidelines and toolkit presented here are intended to assist Public Employment Services and Centres for Social Welfare in the Western Balkans to build up integrated case management systems.
This comparative report on integrated case management for employment and social welfare users analyses the legal, policy and institutional framework for collaborative approaches and the practices applied by national and local actors as a basis on which to build up an integrated case management system in the Western Balkans.
The European Centre organised the Launch event “Building Bridges in Social Welfare Policy in Eastern Europe” that took place in Vienna, in September 2016.