Integrated Case Management challenges and opportunities in the Western Balkans

Sonila Danaj presented research on the integration of employment and social services in the Western Balkans at the 5th Conference, Faculty of Economics of the University of Belgrade, 21-22 November 2019.

Our colleague Sonila Danaj presented research led by the Head of Work and Welfare UnitĀ Anette Scoppeta on the integration of employment and social services in the Western Balkans at the 5th Conference organized by the LSEE Research Network on Social Cohesion in South East Europe in collaboration with EBRD Economic and social inclusion in an age of political uncertainty in South East Europe. The event took place at the Faculty of Economics of the University of Belgrade on the 21-22 November 2019. Read here about the project.

New policy brief: Integrated Case Management for Employment and Social Welfare Users in the Western Balkan economies

This policy brief provides insights into the application of integrated case management by Public Employment Services and Social Services institutions in the Western Balkans. The authors describe the status quo of case management and cooperative practices in the region and discuss the potentials and caveats of implementing integrated case management in such contexts. Based on current practices in the individual countries as well as the lessons learned from EU member states that have developed their own ICM models, the development of Integrated Case Management Standards agreed upon jointly among all actors across all countries is recommended. ICM models, however, should take into account local requirements and make best use of available resident potentials.

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New policy brief: Decentralization of social services in Kosovo: policy challenges and recommendations

This policy brief aims to provide a brief overview of the current decentralization of social services in Kosovo. The authors address the present challenges faced by Centres for Social Work and non-governmental organizations and provide policy and practice recommendations to make the decentralization process fully operational to the benefit of the most vulnerable groups in the population. Read more here

Comparative report on integrated case management for employment and social welfare users in the Western Balkans

This comparative report on integrated case management for employment and social welfare users analyses the legal, policy and institutional framework for collaborative approaches and the practices applied by national and local actors as a basis on which to build up an integrated case management system in the Western Balkans. Integrated case management is understood as innovative practice employed by the Public Employment Service and Centres for Social Welfare in the countries and territories collectively to serve the most vulnerable with all available resources from both the labour market and the social assistance system.

Champions are identified and recommendations provided that should help partnerships to flourish at the interface of labour market and social policy. The report shows that there is a lack of well-established partnerships practising integrated case management in the Western Balkans and that Territorial Employment Pacts are a model well-suited to providing an overall frame for an integrated case management system in the Western Balkans.

Read more about the project