This policy brief provides insights into the application of integrated case management by Public Employment Services and Social Services institutions in the Western Balkans. The authors describe the status quo of case management and cooperative practices in the region and discuss the potentials and caveats of implementing integrated case management in such contexts. Based on current practices in the individual countries as well as the lessons learned from EU member states that have developed their own ICM models, the development of Integrated Case Management Standards agreed upon jointly among all actors across all countries is recommended. ICM models, however, should take into account local requirements and make best use of available resident potentials.
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This comparative report on integrated case management for employment and social welfare users analyses the legal, policy and institutional framework for collaborative approaches and the practices applied by national and local actors as a basis on which to build up an integrated case management system in the Western Balkans. Integrated case management is understood as innovative practice employed by the Public Employment Service and Centres for Social Welfare in the countries and territories collectively to serve the most vulnerable with all available resources from both the labour market and the social assistance system.
Champions are identified and recommendations provided that should help partnerships to flourish at the interface of labour market and social policy. The report shows that there is a lack of well-established partnerships practising integrated case management in the Western Balkans and that Territorial Employment Pacts are a model well-suited to providing an overall frame for an integrated case management system in the Western Balkans.
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The Posting of Workers in Eastern Europe (EEPOW) Project had its Kick-Off event in Vienna, Austria on the 27 and 28 February 2018. The project brought together eight partners and three associated partners, four from EU member states (Austria, Germany, Italy, Slovenia) and four candidate countries from the Western Balkans (Albania, FYROM, Montenegro, Serbia). The project aims to proactively address the issue of posting of workers at its pre-accession stage by assisting the participating candidate countries in assessing their needs on the implementation of the Posting of Workers Directive and building their capacities for the implementation of the Directive when it becomes applicable. It does so through various activities on mutual learning, information exchange, cooperation and research among the partner organizations and the targeted national and transnational stakeholders. The Kick-Off was followed by the first Steering Group Meeting of the Project.
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The European Centre together with the CEI-Central European Initiative implemented the ‘Bridge Building Summer School on Social Welfare‘ to buil capacities and overcome societal challenges from January until August 2017.