Integrated Case Management for Employment and Social Welfare Users in the Western Balkan economies

Integrated Case Management for Employment and Social Welfare Users in the Western Balkan economies

This policy brief provides insights into the application of integrated case management by Public Employment Services and Social Services institutions in the Western Balkans. The authors describe the status quo of case management and cooperative practices in the region and discuss the potentials and caveats of implementing integrated case management in such contexts. Based on…