Integrated case management for employment and social welfare users in the Western Balkans

Contribution to the project 'Promoting inclusive labour market solutions in the Western Balkans'

The project aims to improve labour market governance through expansion of institutional capacities of Public Employment Services (PES) and Centres for Social Welfare (CSW) to develop integrated support and outreach to individuals at risk of exclusion in the Western Balkan economies.

Bridging Function of the European Centre

Project Information

Project Duration
2017/06 - 2018/03
Project Coordinator(s)
European Centre
Territory
Albania, Macedonia, Montenegro, Serbia
Policy Areas
Employment and labour market policy, Social inclusion, Governance structures and systems
Target groups

Public Employment Services (PES) and Centres for Social Welfare (CSW)

Project Partner(s)

UNDP, Istanbul Regional Hub (Turkey)

Objectives

The project objectives are to

  • improve labour market governance through expansion of institutional capacities of Public Employment Services (PES) and Centres for Social Welfare (CSW) to develop integrated support and outreach to individuals at risk of exclusion;
  • develop innovative solutions fostering inclusive labour markets through piloting and/or scaling up new tools and approaches to reach those who are most distant from the labour market; and
  • promote convergence towards EU and global practice through peer learning.

Activities

The European Centre leads or participates in the following tasks:

  • Task 1: Assessing methods currently used by Public Employment Services (PES) and Centres for Social Welfare (CSW) in the region supporting labour market inclusion of hard-to-employ groups
  • Task 2: Development of guidelines for individual case management to be used by both PESs and CSWs
  • Task 3: Development of toolkits, including training material for individual case management to be used by both PESs and CSWs
  • Task 4: Develop agenda, methodology and training materials for the train-the-trainer workshop and conduct the train-the-trainer workshop

Methods

  • Literature review
  • Assessment
  • Policy analysis
  • Training